Privacy
Plain words about what we keep, who can see it, and what we never do.
What we store
Your account (email, name, phone if you add it) and the case you create: the person's name, register number if you add it, facility, phase, release area, tasks, contacts, documents you upload, drafted letters, call notes, journal entries, program enrollments and credit estimates. Children's names are free text you may add; they are never required and never shown outside the case.
Who can see it
Only the members of the case: the owner and the helpers the owner invites. Database rules enforce this on every table. Documents live in a private storage bucket and are opened only through short-lived signed links. Administrators of Restored Network can view case records for support and reporting. Partners you request an introduction from see your name and your message only, never the case record.
What we never do
- We never send, relay, forward or receive messages to or from an incarcerated person. The platform drafts text. You send it yourself through your own account.
- We never hold, move or request money. Deposits go through official BOP channels.
- We never sell or share your data with advertisers.
- We never give legal advice. This is information. Ask your attorney.
AI drafting
When you ask for a draft, the text you type is sent to an AI model provider to produce the draft. The draft is saved to your case. We do not send the model your documents or the case record. If no AI key is set, drafts are built from templates on our server instead.
The only emails we send are account emails: sign-in links, password resets and invitations. Nothing else.
Deleting
The case owner can archive or delete the case at any time from settings. Deleting removes the case record and its documents. To delete your whole account, email [email protected].